Delivery & Returns
Deliveries
All orders placed before 11am Monday-Friday will be dispatched the same day using Royal Mail 48 Services.
Please Note: Delivery times are at the discretion of Royal Mail as highlighted below from their Terms & Conditions:
- Royal Mail 48™ – we aim to deliver your parcels within two working days, with a small minority within 3 working days.
No orders leave our warehouse over the weekend and orders placed during this time will be dispatched promptly on Monday morning before 3.30pm.
Returns
Unwanted products
An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.
Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
Damaged products
If you unpack your product and find it damaged, you can return the product to our store within 48 hours of purchase or delivery.
Refunds
Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request refund. Items returned after 14 days will not be refunded. You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advised as we are not responsible for undelivered packages.
Missing or Damaged Items
If you find a product missing from your delivery, a fault or damaged item in your delivery please contact us here. Missing, damaged or not required items must be reported within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected
Next Steps
In order for us to process a return, please contact us via Email, or Phone during business hours, all of our contact information can be found here